Return & Refunds Policy

1. Return Acceptance

We accept returns on eligible products within 30 days of delivery if the product is unused and in the same condition as received. This return window meets Google Merchant Center’s minimum return policy requirements.

2. Condition of Returned Items

To be eligible for a return:

Items must be unused and in original condition.
Containers must be structurally undamaged and free of customer modifications.
All original documentation and accessories must be returned with the item.

3. How to Initiate a Return

To start a return, contact our customer support team with:

Order number
Description of the reason for return
Photographs (if applicable)
Once approved, we will provide return instructions and any necessary return shipping label.

4. Return Shipping Costs

Unless the return is due to our error (e.g., incorrect or defective product), customers are responsible for return shipping costs. These costs will be communicated before return authorization.

5. Refund Method & Timing

Refunds will be issued to the original payment method once the returned product is received and inspected. Processing typically occurs within 7–14 business days of receipt. Original shipping costs paid at purchase are non‑refundable unless the return is due to our error.

6. Restocking Fees

A restocking fee may apply in certain cases to cover handling and inspection costs. Any applicable fee will be clearly communicated before return approval.

7. Exchanges

If you require an exchange (e.g., different size or type), please contact us after initiating the return. Exchanges are processed on availability and may incur additional shipping charges.

8. Exceptions & Final Sale Items

Some products may be marked as final sale or non‑returnable. These exceptions will be clearly indicated at the point of sale.

9. Compliance with Google Merchant Center

This return policy is published on our website and entered into our Google Merchant Center account to ensure consistency, transparency, and compliance with Google’s policy requirements.